Analysis of Factors Influencing Outpatient’s Interest in Revisiting at UPT Sutojayan Public Health Center, Blitar Regency
DOI:
https://doi.org/10.30994/sich2.v2i1.38Keywords:
Perception, service quality, infrastructure facilities, Attitudes and InterestsAbstract
Background: A person's interest in services is related to the ability of these service providers to provide care. The purpose of this study was to analyze the factors that influence the interests of outpatients to make a repeat visit at the UPT Sutojayan Health Center in Blitar Regency.
Methods: The design of this study was an observational quantitative study with a cross-section approach with the focus of the research directed to be analyzing the factors that influence the interest of outpatients to re-visit UPT Sutojayan Health Center Blitar District with a population of 298 respondents and a sample of 1,171 respondents taken by technique Simple Random Sampling. The findings found that the majority of respondents had sufficient perception of the categories of 152 respondents (51%). Most respondents rated the quality of service in the category of 164 respondents (55%). Most respondents rated infrastructure in the full category of 190 respondents (63.8%). Most respondents have a positive category attitude of 179 respondents (60.1%). Most respondents had the interest of revisiting the medium category of 189 respondents (63.4%).
Results: The results of the study using the Multiple Linear Regression Test showed that the p-value 000 <0.05 then H1 was accepted so it was concluded that together there was an influence of perception, service quality, infrastructure and attitudes of health workers towards the interest of outpatient visits in UPT Sutojayan Health Center, Blitar Regency with a magnitude of influence of 73.4%.
Conclusion: Perception, quality of service, infrastructure, and attitudes of health workers must be interpreted by health service providers wherever and whenever. Each has a large role in increasing patient interest in conducting repeat visits to the Sutojayan Health Center.